Frequently Asked Questions and Technical Support

Purchasing and Signing Up

• My Access Code doesn't work.

  An Access Code is an 8-character code that gives you either a discount when signing up for Mastering The Bluebook Interactive Exercises 2024-25 Edition or allows you to activate an account without needing to enter a credit card number.

  If the code you are trying to enter looks like a phone number or a social security number, e.g., 123-45-678, that number is not an Access Code. That number is a Class Code (see below) that adds you to an instructor's class.

• Have I been charged twice?
  During the Mastering The Bluebook Interactive Exercises 2024-25 Edition purchase process, a temporary authorization charge for $1.00 is placed on your debit or credit card. If you do not complete the purchase section, this authorization is cancelled and should disappear from your debit or credit card statement within a few days (the exact length of time depends on your bank).

My Account

• What's a Class Code?
  A Class Code is a code that your teacher generates that allows your instructor to view your progress through Mastering The Bluebook Interactive Exercises 2024-25 Edition. A Class Code looks like a phone number or a social security number, e.g., 123-45-678.

  You may enter in your Class Code when you create your account, or at any time afterwards by going to the My Account page.

• What do I do with my Class Code?
  1. Log in to Mastering The Bluebook Interactive Exercises 2024-25 Edition.
  2. Click the My Account link.
  3. Click the "Edit Account Information" button.
  4. Enter your code in the "Class Code (optional)" box.
  5. Click the "Submit" button.
• I entered the wrong Class Code, or I switched classes and have a new Class Code.

  That's OK, you can change your Class Code at any time through the My Account page. See the above question for more information.

• I forgot my password.
  You can reset your password here.

  If the reset email does not arrive within 5 minutes, please check your spam folder.

• I forgot what email address I used to subscribe.
  Do you have your original Welcome email? The subject line is "Mastering The Bluebook Interactive Exercises 2024-25 Edition - Welcome."

  If you do not have your Welcome email, you may contact us at support@masteringthebluebook.com. Please include your full name, your school, and what your login email address should be.

• I spelled my email address wrong when I created my account.
  If you can still log in to Mastering The Bluebook Interactive Exercises 2024-25 Edition, you may modify your email address on the My Account page.

  If you are not able to log in, you may contact us at support@masteringthebluebook.com. Please include your full name, your school, and what your login email address should be.

Exercises and Tests

• When I try to start an Exercise Set or Test, nothing happens, or a blank window appears.
  In order to view Exercises, you must be using a supported web browser.

  Desktops and Laptops

  Mastering The Bluebook Interactive Exercises 2024-25 Edition supports the following browsers:

  • Microsoft Edge on Windows
  • Google Chrome on macOS or Windows
  • Mozilla Firefox on macOS or Windows
  • Safari on macOS

  Tablets and Phones

  Mastering The Bluebook Interactive Exercises 2024-25 Edition supports the following tablet and phone operating systems and browsers:

  • Apple iPads and iPhones running current versions of iOS and the Safari or Google Chrome browser.
  • Android tablets and phones running current versions of the Android operating system and the Google Chrome browser.
• I'm answering the questions, but I keep getting them wrong.
  Make sure that you follow the instructions for each type of question. Spacing, punctuation, and spelling must all match the answer exactly.

Tablet and Phone Tips

• Will Mastering The Bluebook Interactive Exercises 2024-25 Edition work on my Tablet or Phone?

  Tablets and Phones

  Mastering The Bluebook Interactive Exercises 2024-25 Edition supports the following tablet and phone operating systems and browsers:

  • Apple iPads and iPhones running current versions of iOS and the Safari or Google Chrome browser.
  • Android tablets and phones running current versions of the Android operating system and the Google Chrome browser.
• My on-screen keyboard does not have all the necessary keys.
  You do not ever have to use the keyboard to type special characters. You can always access the necessary punctuation marks (e.g., paragraph symbols–also known as pilcrows [¶], section marks [§], en dashes [–], etc.) or words through the MBIE palette that appears to the left of every exercise question. You may also read more about formatting your answers in the Formatting Palette section in the Student Guide.

  If you are using a tablet or phone and having trouble using the palette buttons, please see the Tablet & Phone Help section below.

• Tablet & Phone Help
  Due to the precise nature of Bluebook citations, if you are having trouble completing the exercises we recommend that you disable all automatic and predictive typing features when using phone and tablets.

Other

• Is my computer supported?

  Desktops and Laptops

  Mastering The Bluebook Interactive Exercises 2024-25 Edition supports the following browsers:

  • Microsoft Edge on Windows
  • Google Chrome on macOS or Windows
  • Mozilla Firefox on macOS or Windows
  • Safari on macOS

  Tablets and Phones

  Mastering The Bluebook Interactive Exercises 2024-25 Edition supports the following tablet and phone operating systems and browsers:

  • Apple iPads and iPhones running current versions of iOS and the Safari or Google Chrome browser.
  • Android tablets and phones running current versions of the Android operating system and the Google Chrome browser.
• I'm having a different problem.
  If your question isn't answered here, you may email our support department at support@masteringthebluebook.com. If you have a question about registering or that involves an Access Code, please include your Access Code in the email. We aim to respond within two business days. Please be sure to include your full name and the email address on your account.

Contacts

• Contact Information
  If your question isn't answered here, you may email our support department at support@masteringthebluebook.com. If you have a question about registering or that involves an Access Code, please include your Access Code in the email. We aim to respond within two business days. Please be sure to include your full name and the email address on your account.